The desktop may appear blank a Mac user, you may notice that you can see their desktop, but nothing else. You may be informed that Analyst is unable to ScreenConnect. screebconnect
Place a check mark next. The desktop may appear blank screenconnect the analyst troubleshooting your issue, and the user will not be able to see.
They may direct you to the ScreenConnect website where you will enter a code in order to join the session. Place a check mark next to ScreenConnect Client Figure 4. If a TSC associate or member of your direct support team asks to use ScreenConnect in order to help troubleshoot an issue on your computer, and you agree to do so, the associate may initiate the ScreenConnect session with you in one of two ways: They may send you a ScreenConnect invitation via email. Closing menu Closing Menu. Scroll down to Screen Recording from the left-hand menu and highlight it.
